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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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James Mao

February 27, 2026

5  out of  5
rating by James Mao
"It is rare to find an insurance agency that answers your call almost like a concierge - and I mean that in the best way. I have been with Janette's State Farm agency for awhile, but when it came to lining up home insurance for my wife and I's first home, Laura literally handled all of that for us. She ensured that the home insurance was finalized so it could get to our lender on time, and even in the middle of the process when we bundled my auto policy with the home policy, Laura was extremely transparent and made sure the timing aligned so that we could close on our home seamlessly. Laura was always available, answered all my calls and got it done in the most considerate and professional manner. I compliment Laura, Eddie and the team that Janette has put together over at her agency. If you have insurance needs, with a reputable agency like State Farm, but want that "small-business" relationship, go to Janette and her team."
We responded:
"James, thank you so much for your kind words and thoughtful review! We’re thrilled to hear about your positive experience with Laura and the entire team at Janette’s State Farm agency. Our goal is always to provide that personalized, concierge-level service to make insurance straightforward and stress-free — especially during such an important milestone like purchasing your first home. Laura, Eddie, and everyone here truly appreciate your recognition and your trust in us. We look forward to continuing to support you and your family’s insurance needs for years to come. Thanks again for choosing us and for sharing your experience!"
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Timothy Williamson

February 25, 2026

5  out of  5
rating by Timothy Williamson
"Our family has been a customer of State Farm for about 50 years. When we moved to Houston we transferred our policies to Janette Redou's office. Every experience with Janette and her staff has been excellent. Recently Laura Allamaa, an account manager in Janette's office helped me resolve a problem with which I was not familiar. Laura was very helpful; had all the right answers; was very quick and thorough; has excellent written and oral communication skills; knows her business and product; and, saved me time, money and frustration. An excellent person with whom to work."
We responded:
"Tim, thank you so much for your wonderful review and for trusting our office with your insurance needs after so many years with State Farm. We’re delighted to hear that Laura provided such exceptional service and was able to assist you efficiently and effectively. Your kind words mean a lot to us, and we’re grateful to have you as part of our State Farm family!"
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Erin Redou

February 25, 2026

5  out of  5
rating by Erin Redou
"This team is always so helpful, and goes above and beyond for their policyholders!"
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Brent Larsen

February 24, 2026

5  out of  5
rating by Brent Larsen
"As a long term customer - 30 plus years, we think it’s important to have a relationship with our insurance provider. Erin Redou was so helpful with our recent auto coverage, as well as assisting us with several other of our policies."
We responded:
"Brent, thank you so much for your kind words and for being a valued customer for over 30 years! We truly appreciate the trust you’ve placed in us. I’m glad to hear Erin was able to assist you with your auto coverage and other policies. Building strong relationships with our clients is very important to us, and we’re always here to help whenever you need. Thanks again for your continued support!"
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Joel Szulc

February 20, 2026

5  out of  5
rating by Joel Szulc
"All of our company insurance policies are handled through the Redou Agency. While we are more than happy with the coverage that State Farm provides, it is the expertise and helpfulness of the staff at the office that set the Redou Agency apart. They are extremely knowledgeable, they respond to any question almost immediately, and they are great at helping to navigate policy needs and claims questions. My primary contact has been Laura Allamaa, who gives our account the same attention and expertise whether the issue is a simple certificate of insurance or a complex claim problem. But, we can say that every representative who has worked with us on our account has provided the same level of professionalism and courtesy. If you're looking for an agency to help with one policy or many, it is the customer care that sets the Redou Agency apart. Joel Szulc - Main Street Theater"
We responded:
"Joel, thank you so much for your kind words and thoughtful review! We’re truly honored to support your company’s insurance needs and are delighted to hear that Laura and the entire team has been able to provide you with knowledgeable, responsive, and professional service. Your trust means a great deal to us, and we’re committed to continuing to deliver the same level of care and expertise whenever you need us. Please don’t hesitate to reach out if there’s ever anything else we can assist with!"
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Marty L

January 15, 2026

5  out of  5
rating by Marty L
"A shout out to Laura at Janette Redou office . Thank you for good work relating to my Home Owners policy . Managed to find a solution to keep my renewal premium at an acceptable level I highly recommend this Statefarm office"
We responded:
"Marty, Thank you so much for your kind words! I’m glad Laura was able to find a solution that keeps your homeowner’s premium at a level you’re comfortable with. It’s truly a pleasure working with you, and I appreciate your trust in me and our office. Please don’t hesitate to reach out anytime—We are always here to help!"
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Jonathan Pankow

January 13, 2026

5  out of  5
rating by Jonathan Pankow
"We have been with State Farm for many many years. And we have always been exceedingly pleased with them. In particular, recently my wife and I have had an excellent experience with Laura Allamaa Janette Redou's office obtaining business office insurance. She has been quick to respond, very professional, and pleasant to work with. We are very happy and easily deserves 5 stars."
We responded:
"Jonathan, Thank you so much for your kind words and for being a valued State Farm customer for so many years! We're thrilled to hear that Laura provided you with prompt, professional, and pleasant service. It’s our pleasure to assist you with your business insurance needs. We truly appreciate your 5-star rating and look forward to continuing to serve you in the future!"
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d j

December 16, 2025

5  out of  5
rating by d j
"My agent Erin...o my lord, she has been the most amazing and understanding person I've ever had has a agent....she has always taken the time too find the right coverage for me and always been truthful with the details She makes it extremely easy to understand the policy's and puts them in very simple terms too follow. SHE IS A TRUE BLESSING TO HAVE AS A AGENT"
We responded:
"Thank you so much for your wonderful kind words! We’re thrilled to hear that Erin has been such a positive and helpful presence for you. She truly cares about finding the right coverage and making sure everything is clear and easy to understand. We’re lucky to have her on our team, and it’s great to know she’s been a blessing for you as well. If you ever need anything else, don’t hesitate to reach out!"
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Abraham Martinez

November 21, 2025

5  out of  5
rating by Abraham Martinez
"Laura does an amazing job and provides excellent customer service. She is consistent, communicates quickly, and is very courteous. She follows up and gives ensures my concerns or questions are answered! Thank you Laura!"
We responded:
"Abraham, Thank you so much for your kind words and wonderful feedback! We're thrilled to hear that Laura provided you with excellent service and effective communication. I’ll be sure to pass along your compliments to her. If you ever need anything else, please don’t hesitate to reach out!"
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Helene Booser

November 18, 2025

5  out of  5
rating by Helene Booser
"I would like to commend Laura Allamaa for all the help she provided to me after the passing of my husband. Anytime I called her with a question or problem she went out of her way to be patient and helpful. Additionally she carefully went over my policies making corrections and adjustments as needed. It’s comforting to have a qualified agent take your calls and solve your issues."
We responded:
"Helene, thank you so much for your kind words and for sharing your experience. We are truly sorry for your loss, and we are honored that Laura was able to support you during such a difficult time. Laura is dedicated to providing compassionate and thorough assistance, and we're glad to hear she made a positive difference by patiently addressing your questions and carefully reviewing your policies. We appreciate your trust in us and are always here to help whenever you need."
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Winnie Pooh

August 17, 2025

5  out of  5
rating by Winnie Pooh
"Ms Erin Redou has been so helpful in getting my home and car insurance (much better than the other competitors). The process was fast and painless, and a lot was done via email. Wish has switch to State Farm a few years ago :) A very happy customer."
We responded:
"Winnie, Thank you so much for your kind words! We're thrilled to hear that Erin Redou provided you with excellent service and made the process of getting your home and car insurance fast and painless. We appreciate your trust in choosing State Farm and look forward to continuing to serve you as a very happy customer! If you ever need anything, don’t hesitate to reach out."
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Vivian Thomas

August 7, 2025

5  out of  5
rating by Vivian Thomas
"Everyone there are so patient and very kind… They’re never to busy to talk to you about anything… THANK YOU..LAURA,ESMERALDA, ERIN AND KASS.. THANKS TO YOU ALL🌟🌟💫💫⭐️⭐️✨✨✨"
We responded:
"Hello Vivian, Thank you so much for your kind words and wonderful review! We’re thrilled to hear that Laura, Esmeralda, Erin, and Kass provided you with patient and friendly service. Your appreciation means a lot to us, and we’re always here to help with anything you need. Thanks again for choosing us! "
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Samantha Alwin

August 7, 2025

5  out of  5
rating by Samantha Alwin
"This has been the best agents office I have encountered. Everyone was extremely helpful especially Esmeralda. She was patient and kind throughout the entire process. I highly recommend this office to assist you with all of your insurance needs."
We responded:
"Hello Samantha, Thank you so much for your wonderful feedback! I'm delighted to hear that Esmeralda and the team provided you with such helpful and patient service. Your recommendation means a great deal to us. We’re always here to assist you with all your insurance needs!"
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Miranda Ojeda

June 10, 2025

5  out of  5
rating by Miranda Ojeda
"HIGHLY recommend going to Janette Redou’s insurance office. All of the workers are great and sufficient, Erin really stood out to me, her professionalism and care was above my expectations. Will definitely continue coming here!"
We responded:
"Miranda, Thank you so much for your glowing review! We're delighted to hear that you had such a positive experience at Janette Redou’s insurance office. It's fantastic to know that Erin stood out to you with her professionalism and care. We truly appreciate your recommendation and look forward to continuing to assist you in the future. If you have any questions or need further assistance, don’t hesitate to reach out. Thank you for choosing us!"
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Hannah Wilson

June 10, 2025

5  out of  5
rating by Hannah Wilson
"If you’re looking for an insurance agent who truly cares and goes above and beyond, Laura is the one! From the moment I spoke with her, her energy was so positive and welcoming. She made me feel heard and understood, which is rare these days. I reached out looking for information and to explore options for my lil ol’ Malibu, and Laura was incredibly patient, thorough, and kind. She took the time to walk me through everything, answer all my questions, and genuinely help me understand what would work best for my situation—without any pressure to commit or rush into anything. Even though I didn’t lock in a policy, Laura still gave me her full attention and treated me like I mattered. That kind of customer service is hard to come by, and it left a big impression on me. Thank you, Laura, for your kindness, professionalism, and willingness to help. I’ll definitely be keeping your name at the top of my list!"
We responded:
"Hannah, Thank you so much for your heartfelt review! We’re thrilled to hear about your positive experience with Laura. Her dedication to providing exceptional customer service and ensuring that you felt heard and understood truly reflects our values. It’s wonderful to know that she was able to assist you with your Malibu, even without a commitment. Your kind words and recognition of her professionalism mean a lot to us. If you ever have more questions or need assistance in the future, please don’t hesitate to reach out. We look forward to helping you again!"
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York

June 9, 2025

5  out of  5
rating by York
"Erin was really efficient in helping me get set up with renters insurance when I moved to Texas. She was thorough and ensured that I got the right policy for me."
We responded:
"York, Thank you for taking the time to share your experience! We're so glad to hear that Erin was efficient and thorough in helping you with your renters insurance as you settled into Texas. Ensuring you have the right policy is our priority, and we’re delighted that Erin could assist you in that process. If you have any further questions or need assistance in the future, please feel free to reach out. Welcome to Texas!"
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Aliya Byramji

June 9, 2025

5  out of  5
rating by Aliya Byramji
"Erin was great in setting up my rental insurance policy and she also helped me set up car insurance for my entire family. She was very patient throughout our whole process and continues to answer any questions we may have."
We responded:
"Aliya, Thank you so much for your kind words! We're thrilled to hear that Erin provided you with excellent service while setting up your rental and car insurance. We strive to make the process as smooth as possible, and it's wonderful to know that Erin's patience and support made a difference for you and your family. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback!"
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Claudia R

June 5, 2025

5  out of  5
rating by Claudia R
"I highly recommend Janette Redou’s office, and Erin. She went over above and beyond to make sure that I obtained all the information needed and helped facilitate my insurance needs."
We responded:
"Claudia, Thank you so much for your wonderful recommendation! We’re thrilled to hear that Erin provided you with exceptional service and went above and beyond to meet your insurance needs. Your satisfaction is our top priority, and it’s great to know that we could assist you effectively. If you have any more questions or need further assistance, please don’t hesitate to reach out. We appreciate your support!"
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EE PROPERTIES

March 13, 2025

5  out of  5
rating by EE PROPERTIES
"Janette & Team are TOP NOTCH! Everyone in her office is well educated & super friendly & helpful! Will not go anywhere else for my insurance needs!"
We responded:
"Thank you so much for your fantastic review! We are thrilled to hear that you consider our team to be "top notch." Providing friendly, knowledgeable, and helpful service is our top priority, and it’s wonderful to know that you felt that during your experience with us. We truly appreciate your loyalty and are grateful that you have chosen us for your insurance needs. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help! Thanks again for your kind words!"
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Jeffrey Wilner

March 13, 2025

5  out of  5
rating by Jeffrey Wilner
"Janette Redou, State Farm is absolutely hands down the best insurance agent office around. From the moment, you walk in the door Kassandra greets you with a smile and a great attitude and wonderful knowledge! Esmeralda is always bubbly and will go above and beyond to explain everything in detail so you fully understand what you are signing up for! Laura is top notch as well! Always available to help and has great knowledge of what State Farm offers! Now to the creme of the creme, Janette! She is absolutely incredible! She has the most amazing customer service, she knows the in's and out's of everything State Farm and she genuinely cares about each and every policy holder. Not to mention, their office is beautiful, clean and always full of sunshine and positivity! If I could give more than 5 stars I absolutely would! Janette Redou & her team are my go to & I will refer them to everyone I know! Way to Go Janette!"
We responded:
"Dear Jeffrey, Thank you so much for taking the time to share your wonderful experience with us! I am absolutely thrilled to hear your kind words about our team. Esmeralda, Laura and Kass all strive to provide exceptional service and ensure that all of our policyholders fully understand their polices. We’re especially grateful for your recognition of our dedication and commitment to our policyholders. Our goal is to create a warm and welcoming environment while delivering the best insurance solutions for our policy holders. It’s heartwarming to know that you appreciate our office atmosphere, and we always aim to keep it bright and positive for everyone who walks through our doors. Your referrals mean the world to us, and we are here to assist you and your loved ones whenever you need. Thank you once again for your glowing review! "
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José Campa

February 20, 2025

5  out of  5
rating by José Campa
"Best Team! Answered all my questions in a way I could understand. Esmeralda made everything so simple. She was prompt and efficient. Amazing team!"
We responded:
"Dear Jose, Thank you so much for the kind words! We value your business, and value you! "
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James Agena Georges

April 16, 2024

5  out of  5
rating by James Agena Georges
"Esmeralda and Laura welcomed me into Texas. And their service was top-notch. They paid attention to all the details and made sure I got what I needed and more. If you’re looking for new insurance company that will go above and beyond this is the spot"
We responded:
"James, Welcome to Texas! We are so happy to have you here. Thank you so much for your trust and loyalty! "
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Al B

March 8, 2024

5  out of  5
rating by Al B
"I've had great experiences working with Janette Redou and her team! State Farm provides excellent coverage at a very reasonable price, I highly recommend them!"
We responded:
"Al, thank you so much for sharing. We appreciate your loyalty. "
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John Matson

March 4, 2024

5  out of  5
rating by John Matson
"Laura is absolutely great - professional and customer focused - helps explain to my understanding - when I call in I always ask for her. I have known Janette for years and she has always hired top-notch people for her staff - thank you for that and to Laura, "keep on doing what you are doing", John"
We responded:
"John, thank you so much for the kind words. We do all we can to provide our customers with the best service. We are thrilled to be your State Farm Agency. "
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Emily Goltz

January 16, 2024

1  out of  5
rating by Emily Goltz
"Very unprofessional. Never respond to emails, I have been waiting for someone to communicate with me since NOVEMBER about my bills and insurance preferences. Neither Janette, nor any of her office people have gotten back to me. Switched agents and still never heard from her. The director of State Farm had to get in contact with her, and she STILL never responded to me. Complete waste of time, do not go to this agent."